Legal policy

Terms of use

Master service agreement covering call recording disclosures, immutable call summaries, non-user calls, and dispute arbitration.

Effective date: August 26, 2026•Version: 2.0

Terms of Use

Walkie Pro

Last updated: 26 August 2026 Version: 2.0

1. Agreement

These Terms of Use (“Terms”) are a binding agreement between you and Walkie Corporation, a California corporation doing business as Walkie Pro (“Walkie,” “we,” “us”), covering your use of the Walkie Pro mobile application, the website at walkiepro.com, and related services (together, the “Services”).

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

These Terms contain an arbitration agreement and a class action waiver in Section 22. They affect how disputes between us are resolved. You may opt out of arbitration within 30 days of first accepting these Terms. Please read Section 22.

Related documents. The following are part of these Terms and are incorporated by reference:

If you use the mobile app, the End User License Agreement also applies to the software itself.

2. Who may use the Services

You must be at least 18 years old. The Services are built for construction and related trades and are not intended for minors. By using the Services you represent that you are 18 or older.

If you use the Services on behalf of a company, you represent that you have authority to bind that company, and “you” means both you and that company.

We may refuse, suspend, or terminate accounts as described in Section 18.

3. What the Services do

Walkie Pro is a communication tool for construction projects. Within the Services you can:

Send messages, photos, videos, documents, and voice memos
Organize conversations by job, so each project has its own feed
Place and receive voice calls with other users
Call ordinary phone numbers, including people who do not use Walkie Pro
Post to a job bulletin — closures, site updates, access codes, decisions, and documents — and optionally publish a public page for the job
Create and assign lists and tasks
Drop map pins for job sites
Mark follow-ups as waiting on you or waiting on someone else
Ask questions about your own past content

Four things about the Services are unusual and you should understand them before you sign up. Each has its own section below.

Calls are recorded, transcribed, and summarized. Always. There is no setting to turn this off — including calls to people who do not use Walkie Pro and have not agreed to anything. — Section 6
Automated systems generate summaries that name people and describe what they said or agreed to. These can be wrong. — Section 7
We keep your content indefinitely, including after you delete your account. — Sections 11 and 12
Some things you post can be read by people outside the app, including on a public web page reachable by anyone with a link. — Section 9

4. Your account

You sign in with your phone number, an Apple account, or a Google account. You are responsible for activity on your account and for keeping access to it secure.

Your phone number is your primary identifier. If you change or give up a phone number, tell us — a recycled number can otherwise be claimed by its next holder through our number-recovery process.

Keep your account information accurate.

5. Your content

You own your content. Messages, photos, videos, documents, voice memos, lists, notes, and your recorded voice remain yours. We claim no ownership.

The permission you give us. You grant Walkie a non-exclusive, worldwide, royalty-free licence to host, store, back up, transmit, reproduce, transcribe, translate, summarize, index, and display your content — solely to operate and improve the Services for you and the people you share with, and to comply with law.

This licence:

Ends when you delete the content or your account, except where the content persists as described in Section 12 or where we must retain it by law
Does not permit us to sell your content, rent or licence it to third parties, use it for advertising, or publish it outside the Services
Does not permit us or any vendor to use your content to train artificial intelligence models. We require the vendors who receive your content — including our speech recognition, AI, real-time audio, and hosting providers — to exclude it from training their models.

We do not sell your personal information, and we do not use your communications for advertising.

Feedback. If you send us suggestions or ideas about the Services, we may use them without obligation to you. This applies to feedback about Walkie Pro, not to your project content.

6. Calls are recorded — read this section

6.1 What happens

Every Walkie call is recorded. When a call connects, we capture the audio of each participant, transcribe it into text, and generate written summaries. Recording is a core function of the Services. There is no setting that turns it off.

Recordings, transcripts, and summaries are processed by third-party providers, including a speech-recognition provider and AI providers. Our Subprocessor List names them.

6.2 Who can access a recording

Recordings, transcripts, and summaries are available to every member of the conversation in which the call took place — not only to the people who were on the call.

This is important and easy to misread. If you are in a conversation with eleven other people and you call one of them, the recording and transcript of that two-person call can be played and read by all twelve. Do not use Walkie calls for anything you would not say in front of everyone in that conversation.

People who join a conversation after a call took place may also be able to access that call’s record.

We tell you that Walkie calls are recorded, in these ways:

Before you place a call

The first time you place a call from your account, we show you a written explanation of recording, which you must accept before the call is placed.
On later calls, the calling screen displays “Recorded & transcribed.”

When you receive a call

On Android, the incoming call screen displays “Recorded & transcribed” before you answer.
When you answer, on both Android and iPhone, a spoken notice plays telling you the call is recorded. The first time, you hear a full explanation; after that, a short reminder.
During the call, an on-screen indicator shows that recording is active.

Timing — please read this. Recording begins when you answer. The spoken notice plays as your audio goes live, not before it. On iPhone, that spoken notice is the first notice you receive on an incoming call.

By answering a Walkie call and continuing to speak, you consent to being recorded, transcribed, and summarized as described in this section.

If you do not want to be recorded, do not answer. There is no way to join a Walkie call without being recorded, and no way to switch recording off. If you answer and then decide you do not consent, end the call — though audio from before you ended it will have been captured.

If you place calls to people who may not expect this, tell them before you call. Section 6.4 explains why that is your responsibility, and it matters more because of the timing described above.

6.4 Your obligations to other people — important

Recording laws differ by state and country. California and a number of other states require the consent of every party to a call. Some countries require more.

You are responsible for the legality of the calls you place and the people you invite. You agree that:

You will not use Walkie calls where recording would be unlawful for you or for any participant
You have obtained any consent required from people you invite to a conversation or a call, including consent to recording, transcription, and automated processing
If you invite an employee, subcontractor, or worker, you have given any notice their jurisdiction requires before monitoring or recording them — several states require written notice before electronic monitoring
You will not use the Services to record anyone secretly or against their wishes

You will indemnify us for claims arising from your failure to meet these obligations, as set out in Section 21.

We do not check the location of call participants and we cannot tell you what the law requires where you or they are. If you are unsure, get advice before you call.

6.5 Recordings cannot be deleted

Once a call is recorded, neither you nor we can delete the recording, the transcript, or the summaries generated from it. They persist indefinitely, including after you delete your account. See Sections 11 and 12.

Consider this before every call.

6.6 Voice memos

Voice memos you send are automatically transcribed by the same third-party provider. Anyone in the conversation may request an automated summary or translation of a voice memo, including of a memo you recorded.

6.7 Calling people who are not Walkie Pro users

You can call an ordinary phone number from Walkie Pro. These calls are recorded, transcribed, and summarized in exactly the same way as calls between Walkie Pro users, and everything in this Section 6 applies to them.

Four things about these calls are specific to them, and you need to understand all four before you place one.

The person you call sees your own phone number. We present the mobile number verified on your account as the caller ID. You must have verified that number before you can place an outside call. Do not use this feature with a number you do not control — presenting a number that is not yours may be unlawful.

Recording begins when they answer. The person you called hears a short recorded announcement telling them the call is recorded. That announcement plays after the call connects, not before. Their greeting and anything they say in the first moments of the call are recorded before the announcement plays.

They have not agreed to anything. The person you call is not a Walkie Pro user. They have not accepted these Terms, they have no account, and they cannot see, control, correct, or delete the recording, transcript, or summary of the call.

This makes Section 6.4 your obligation, not ours. Many states require the consent of every person on a call before it may be recorded. You are calling someone who did not choose this product and may not expect to be recorded. If you have any doubt about whether recording that person is lawful where they are, tell them yourself before you call, or do not use this feature for that call. See Section 21(e) — you indemnify us for this.

Voicemail. If your call reaches an answering machine or voicemail, we do not record it.

6.8 What happens after an outside call

When an outside call ends, we create a private conversation between you and the number you called, and we place the recording, transcript, and summary in it.

Only you can see that conversation. The person you called cannot see it, and has no way to reach it.

We create a provisional contact record for the person you called, holding their phone number and the name as it appears in your own device contacts. If that person later joins Walkie Pro and verifies the same phone number, the conversation and every call record in it becomes visible to them — including calls that took place before they joined.

Two consequences you should think about. Anything you say on an outside call may later be read by the person you called, if they join. And the name we store for them is the name you have for them, which they may not have chosen.

6.9 Sending a summary to the person you called

You can send the call summary to the person you called as a text message.

Today this opens your own phone’s messaging app with the text prepared. You send it yourself, from your own number, and your carrier’s rates apply. We do not send it.

We are building the ability to send it for you from a Walkie Pro number. When that becomes available:

It will be off by default, and you will have to switch it on
You are responsible for having the recipient’s permission to send them automated messages, and you confirm you have it by switching this on
We will not send marketing messages to people you have called, and the messages will contain only the call record
Recipients will be able to stop the messages at any time by replying STOP, and that will apply across Walkie Pro
We will not send between 9pm and 8am in the recipient’s local time

Until we tell you it is live, no text is sent by us. See Section 21(e) — sending someone automated texts without their permission can carry substantial statutory penalties, and that liability is yours.

7. Automated and AI-generated content

7.1 What is generated

The Services use automated systems, including third-party AI models, to:

Convert recorded speech to text
Write summaries of calls, including a separate summary for each job discussed
Extract action items, decisions, and follow-ups
Attribute statements and commitments to named participants
Translate messages, transcripts, and summaries
Answer your questions about your own past content

7.2 It can be wrong

Automated output is frequently imperfect and is sometimes wrong in ways that matter. Transcription can mishear words, names, numbers, and prices. Summaries can misattribute a statement to the wrong person, overstate agreement, or record a commitment that was never made. Translation can change meaning.

Do not rely on a summary, transcript, or action item as an accurate account of what was said. Where a detail matters, check the underlying recording.

7.3 It is not a record

Automated output is not an authoritative record of your project, your conversations, or your agreements. See Section 8.

7.4 Correcting or disputing generated content

Generated call summaries cannot be edited, corrected, or deleted within the Services — by you, by other participants, or by us. Once a summary is created it is part of the record.

If generated content names you and is materially inaccurate, write to support@walkiepro.com with the conversation and the detail in question. We will review it. We cannot promise to remove or alter the summary, but we will consider what remedy is available.

Notes you create are editable. Call summaries are not. If accuracy matters, correct the record by posting a message in the conversation — that message becomes part of the same record.

7.5 No professional advice

The Services do not provide legal, financial, engineering, architectural, safety, or other professional advice, and are not a substitute for a licensed professional.

8. The Services are not a system of record

This section matters more in construction than in most industries. Please read it.

Nothing in the Services modifies, amends, waives, supersedes, or forms any contract between you and anyone else. A message, a call, a recording, a transcript, an AI summary, a list item, a decision tag, or a follow-up is not a change order, not a contract amendment, not a notice under any contract, and not a waiver of any right.

The Services are not a system of record. They do not satisfy any statutory, regulatory, licensing, or contractual requirement to create, deliver, retain, or produce records — including requirements applicable to home improvement contracts, residential construction contracts, real estate disclosures, prevailing wage records, safety records, or lien and notice requirements.

You remain responsible for your own project records. If a communication needs to be a formal notice, a written change order, or a signed contract, use the instrument your contract and the law require.

We do not warrant that any content will remain available. Do not rely on the Services as your only copy of anything important. Marketing statements about durable or long-lived records describe what the product is designed to do; they are not a guarantee and are qualified by these Terms.

9. Information that reaches people outside the app

Most of what you put into Walkie Pro stays with the people in your conversations. Three things do not, and they are set out here.

9.1 Contacts you upload

If you allow access to your device’s contacts, we upload transformed (hashed) versions of the phone numbers and email addresses in your address book so we can tell you which of your contacts already use Walkie Pro, and tell you later when one of them joins.

This means we hold information relating to people who have never used the Services and have not agreed to anything.

You represent that you have the right to share your contacts with us for this purpose. You will indemnify us for claims arising from contact information you upload.

When you join Walkie Pro, people who already have your number in their address book and use the Services may be notified that you joined.

If you are not a Walkie Pro user and want information about you removed, write to support@walkiepro.com. Our Privacy Policy explains how we handle those requests.

9.2 The job bulletin

Every job has a bulletin — a shared board for things the crew needs to know: site closures, live updates such as a slab being wet, access details such as a gate or lockbox code, decisions, and documents.

A bulletin post has two halves, and they are treated differently.

	Goes where
The headline — what the post is about	Everyone on the job, and the public page if the job has one
The details — the code, the decision text, the document reference	Only people who can see the details

Who can see the details is set when the post is made: everyone on the job, or only people you choose. Anyone who can see a post can ask to be let into its details, and depending on the setting, either you alone or anyone on the job can let them in.

Access codes. You can post gate codes, lockbox codes, and alarm codes. You are responsible for deciding whether to do that. Think about who is on the job, who can add people to it, and what a code opens. We store codes so that people on the job can use them; we do not treat them as secrets in any technical sense beyond the access controls described here, and they are stored in readable form on our servers and cached on the devices of people entitled to see them.

Write the code in the details, never in the headline. The headline may be published on the public page. We warn you if a headline looks like it contains a code, but we do not stop you.

9.3 The public bulletin page

You can turn on a public web page for a job, reachable by a link or a printed QR code, so that visitors, trades, and delivery drivers can see what is happening without installing anything or signing in.

Anyone who has the link can read that page. There is no sign-in. A QR code posted at a site can be scanned by anyone who walks past it, and a link can be forwarded to anyone.

What the page shows: the job’s short name, and the headline, type, and timing of active posts.

What the page never shows: the details half of any post, including codes and document contents; anyone’s name; anyone’s phone number; the job’s street address; and anything about any of your other jobs.

Posts appear on the page by default. You can turn that off for any individual post, and you can turn the whole page off at any time. Before you publish a page, and before you post, consider what the headline says — the headline is the part that goes public.

The link expires on its own, and you can revoke or replace it at any time. Revoking takes effect immediately.

You are responsible for what you publish. Do not put anything on the public page that identifies a client, reveals a security arrangement, or would embarrass someone if a stranger read it. See our Acceptable Use Policy.

9.4 Requesting access from outside

Someone who finds a job’s public page can ask to be let into a post’s details. To do that, they must install Walkie Pro, sign in, verify their phone number, and accept these Terms — they cannot request anything anonymously. They then tell you their trade.

If you receive a request, you see the requester’s name, their trade, and their verified phone number, so you can decide and call them back if you want to. Nobody is obliged to answer, and an unanswered request expires by itself.

If you let someone in, they can read the details of that one post. Nothing else on the job opens to them.

10. Acceptable use

You agree to use the Services lawfully and in line with our Acceptable Use Policy, which is part of these Terms.

In short, you will not: break the law; harass, threaten, or abuse anyone; upload content you have no right to share; upload malicious files; impersonate anyone; interfere with the Services or their security; scrape or extract data by automated means; use the Services to build a competing product; or resell or share access to your account.

The Services are intended for business and professional use in connection with construction and related work. Nothing in these Terms restricts you from using the Services to run your business.

11. Data retention — we keep things indefinitely

We retain your content indefinitely unless these Terms or our Data Retention Schedule say otherwise. We do not automatically delete messages, photos, documents, voice memos, lists, notes, transcripts, summaries, or recordings after any period of time.

Specifically:

Content	Retention
Call recordings, transcripts, summaries	Indefinite. Not deletable by you or by us, and they survive account deletion
Messages, photos, videos, documents, voice memos	Indefinite while any participant’s account remains
Lists, notes, map pins, follow-ups	Indefinite
Frozen list snapshots	Indefinite and not deletable by any means, including after account deletion
Account profile and settings	Until you delete your account

This is a deliberate design choice, not an oversight. The Services exist so that project history stays retrievable. If you need content to expire, Walkie Pro is not the right tool for that content.

12. Deleting your account

12.1 How

Delete your account in the app under Settings. You can also write to support@walkiepro.com.

12.2 What deletion does

Deleting your account closes your access. It does not remove you from the record.

That sentence is the most important one in this agreement, and we would rather you read it now than discover it later.

Deletion removes:

Your ability to sign in
Your email address from your profile, so it no longer identifies you within the Services
Your profile photo
Your settings, preferences, and follow-up lists

12.3 What deletion does not remove — read this

The shared record persists. The following remain after you delete your account:

Your name, wherever it appears in conversations, transcripts, summaries, lists, and snapshots
Your phone number, which we retain
Call recordings, transcripts, and summaries in which you participated, including your recorded voice and your words
Messages, photos, videos, documents, and voice memos you sent, which remain visible to the people you sent them to
Lists, list items, notes, and map pins you created
Frozen list snapshots, including items assigned to you by name
A restricted internal record containing your email address, retained so that a recycled address cannot be used to reconnect to conversations it no longer belongs to

12.4 Why the record persists

This is deliberate and it is the premise of the product.

Walkie Pro exists to give everyone on a construction project the same reliable account of what was said and agreed. That only works if the record is stable. A record that any participant could edit or erase after the fact — particularly a record of a commitment they made — would be worth nothing to the other people who relied on it.

A call recording is not only your personal information. It is equally the record of every other participant on that call. Removing it at one person’s request would destroy something that belongs to everyone else.

So we do not delete conversation content, and we cannot make an exception without taking something from the other people in the conversation.

If that is not acceptable to you, do not use the Services. Decide before you speak, not after. This is exactly why we tell you a call is recorded before you answer it — see Section 6.3.

12.5 Leaving a conversation

If you leave or are removed from a conversation, new content stops reaching you. Removal does not delete anything, and it does not immediately revoke your access to the history from the period you were a member.

If you need someone’s access to a project’s history to end, removal from the conversation is not sufficient, and you should not rely on it as though it were.

12.4 Leaving a conversation

13. Subscriptions and payment

13.1 Plans

We offer a free tier and paid subscription tiers. Current plans, prices, and included allowances are shown at walkiepro.com/pricing and in the app before you purchase.

13.2 Automatic renewal — please read

Paid subscriptions renew automatically. When you subscribe:

You will be charged the subscription price at the start of each billing period
Your subscription renews automatically at the end of each period at the then-current price, and you will be charged, until you cancel
The billing period and price are shown before you complete the purchase
Cancel at any time. Cancellation takes effect at the end of the current period; you keep access until then
We do not provide refunds for partial periods except where required by law

If you upgrade from the free tier to a paid tier, that is a purchase and the automatic renewal terms above apply from that point.

13.3 How to cancel

Subscriptions purchased through the Apple App Store or Google Play are billed by Apple or Google, and you cancel through your Apple or Google account subscription settings. We cannot cancel a store-billed subscription for you, but we will help you find the setting — write to support@walkiepro.com.

Where we bill you directly, you can cancel in the app in the same number of steps it took to subscribe, with no phone call and no retention process required.

13.4 Price and plan changes

We will give you at least 30 days’ notice before any price increase or material reduction in what your plan includes, and the change will apply from your next billing period. If you do not accept the change, cancel before it takes effect.

13.5 Allowances

Paid plans include monthly allowances for processing minutes and questions. If a call exceeds your remaining allowance, we finish processing that call and then pause further processing until your next period. You can change plans or buy additional capacity at any time.

13.6 Taxes

Prices exclude tax unless stated. You are responsible for applicable taxes.

14. Availability, changes, and beta features

We may change, suspend, or discontinue any part of the Services. Where a change materially reduces functionality you rely on, we will give reasonable notice.

We do not promise the Services will be uninterrupted or error-free.

Some features are labelled beta, preview, or early access. Beta features are provided as-is, may change or be withdrawn without notice, and should not be relied on.

Beta period. The Services are currently in beta. During the beta: features may change substantially or be removed; the Services may be unavailable or behave unpredictably; automated output is less reliable than it will be; and content may be lost, reset, or become inaccessible. Do not use the Services as your only record of anything during the beta. We will tell you when the beta ends. Section 11 (retention) describes our intent for the Services generally; during the beta we cannot guarantee it.

15. Third-party services

The Services rely on third parties, including cloud hosting, real-time audio, speech recognition, AI processing, push notification, mapping, and payment providers. They are listed in our Subprocessor List.

Content may include links to third-party sites. We do not control them and are not responsible for them.

16. Reporting and moderation

You can report content or a user from within the app.

We review reports and aim to respond within 24 hours. Where we find a violation of these Terms or the Acceptable Use Policy, we may remove content, limit features, suspend, or terminate the account. We may act without prior notice where the content is unlawful or presents a risk to someone’s safety.

We do not proactively monitor or scan your messages, files, or calls. We are not obliged to review content before it is shared, and we do not screen for accuracy or legality. We act on reports.

Where we are legally required to report content to authorities — including apparent child sexual abuse material — we will do so.

If you believe your content was removed in error, write to support@walkiepro.com and we will review.

17. Copyright

We respond to copyright notices under the Digital Millennium Copyright Act. Our designated agent and the notice procedure are in our Copyright Policy. We terminate the accounts of repeat infringers.

18. Suspension and termination

You may stop using the Services and delete your account at any time.

We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, if your use creates legal risk or risk to others, if we are required to by law, or if we discontinue the Services. Except where the breach is serious or unlawful, we will give notice and, where practical, a chance to fix it.

On termination, your right to use the Services ends. Sections 5, 6.5, 7, 8, 11, 12, 19, 20, 21, 22, and 23 survive.

If we terminate your account for breach, you may not create a new one without our permission.

19. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Without limiting that, we do not warrant that: the Services will be uninterrupted, secure, or error-free; messages or calls will be delivered, received, or recorded successfully; transcripts, summaries, translations, or other automated output will be accurate or complete; content will be preserved or remain available; or the Services will meet any legal or contractual record-keeping requirement.

Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

20. Limitation of liability

To the fullest extent permitted by law:

(a) Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or project delay or cost, even if advised of the possibility.

(b) Our total liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (i) the amount you paid us in the 12 months before the event giving rise to the claim, or (ii) one hundred US dollars (US$100).

(c) These limits do not apply to: our fraud or wilful misconduct; our gross negligence; death or personal injury caused by our negligence; our indemnification obligations; or any liability that cannot be limited under applicable law. Under California Civil Code section 1668, nothing in these Terms exempts either party from responsibility for violation of law, whether wilful or negligent, and nothing here purports to.

(d) These limits apply regardless of the form of action and even if a limited remedy fails of its essential purpose.

Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

21. Indemnification

You will defend, indemnify, and hold harmless Walkie and its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising from:

(a) your content; (b) your use of the Services; (c) your breach of these Terms or the Acceptable Use Policy; (d) your violation of any law or of anyone’s rights; (e) your failure to obtain any consent or give any notice required in connection with recording, transcription, or automated processing of a call or voice memo — including calls you place to people who do not use Walkie Pro — under any all-party consent, wiretap, or electronic monitoring law; (f) contact information you uploaded; (g) any text message sent to a person you called, including under the Telephone Consumer Protection Act or any similar law; (h) anything you post to a job bulletin or publish on a public bulletin page, including access codes and anything identifying a client, a property, or a security arrangement; and (i) your presentation of a phone number as caller ID that you do not control.

We will notify you of any claim, let you control the defence with counsel we reasonably approve, and cooperate at your expense. You may not settle in a way that imposes obligations on us without our written consent.

22. Disputes — arbitration and class action waiver

Please read this section carefully. It affects your legal rights, including your right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days.

22.1 Informal resolution first

Before starting arbitration or a lawsuit, contact us at support@walkiepro.com with a description of the dispute and the relief you want. We will do the same for you. Both of us agree to try to resolve the dispute informally for 60 days before proceeding. This period does not affect any limitation period.

22.2 Agreement to arbitrate

If we cannot resolve the dispute informally, you and Walkie agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration, and not in court.

This includes, without limitation, claims relating to privacy, recording, interception, wiretapping, monitoring, or the collection, use, or disclosure of personal information — including claims under the California Invasion of Privacy Act, the federal Wiretap Act, and any similar state or federal law.

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Rules where the Consumer Rules do not apply), by a single arbitrator. It may be conducted by documents, telephone, or video. Any in-person hearing will be in Los Angeles County, California, or a location we both agree to.

We will pay AAA filing, administration, and arbitrator fees for claims under US$75,000, except where your claim is frivolous. The arbitrator may award any relief a court could award to you individually, and must follow applicable law.

The Federal Arbitration Act governs this section.

22.3 Class action waiver

You and Walkie agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, coordinated, or representative proceeding. The arbitrator may not consolidate claims or preside over any representative proceeding.

This waiver applies whether the claim is heard in arbitration or in court. If a court decides this waiver is unenforceable as to a particular claim, that claim must proceed in court, and this waiver remains fully enforceable as to every other claim.

This waiver is not severable from Section 22.2. If the class action waiver is held unenforceable as to a claim, the agreement to arbitrate does not apply to that claim.

22.4 Your right to opt out of arbitration

You can opt out of Section 22.2 and 22.3. Email support@walkiepro.com with the subject line “Arbitration Opt-Out”, including your name and the phone number or email on your account, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms and will not affect your account.

If you opt out, disputes are resolved in the courts identified in Section 23, and both of us waive any right to a jury trial.

22.5 Coordinated filings

If 25 or more similar arbitration demands are filed by or with the assistance of the same counsel or coordinated entity, the demands will be resolved in batches of no more than 50, each batch before a single arbitrator, with fees assessed per batch. Limitation periods are tolled for demands awaiting a batch. Both of us will cooperate in good faith to make this efficient.

22.6 What is not covered

Either of us may: bring an individual claim in small claims court if it qualifies; seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized access to the Services; and go to court to compel arbitration, stay proceedings, or enforce an award.

Nothing in this section prevents you from reporting a matter to, or seeking relief from, any government agency, and nothing waives any right that cannot be waived by law, including any right to bring a representative action under the California Private Attorneys General Act.

22.7 Changes

If we materially change this Section 22, the change applies only to claims arising after the change takes effect, and you will have a new 30-day opt-out right.

23. Governing law and venue

These Terms are governed by the law of the State of California, without regard to conflict of laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

For disputes not subject to arbitration, the exclusive venue is the state and federal courts in Los Angeles County, California, and both of us consent to personal jurisdiction there.

If you use the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local law. The Services are hosted in the United States, and using them means your information is transferred to and processed there.

The Services are currently offered in the United States and Canada. Where we offer the Services in the European Economic Area, the United Kingdom, or Switzerland, the additional rights and information set out in the European section of our Privacy Policy apply, and in the event of a conflict that section prevails for those users.

24. Changes to these Terms

We may update these Terms. When we do, we will change the “Last updated” date at the top.

If a change is material, we will make reasonable efforts to tell you — in the app, by email, or by a notice on the website — before it takes effect.

Your continued use of the Services after an updated version takes effect means you accept it. If you do not accept updated Terms, stop using the Services and delete your account.

You can request a copy of the version in effect on a particular date by writing to support@walkiepro.com.

25. Legal process

We may access, preserve, and disclose your information and content where we reasonably believe it is necessary to comply with law or legal process, enforce these Terms, prevent fraud or harm, or protect the rights or safety of anyone.

Because we retain recordings, transcripts, and messages indefinitely, that content may be sought by subpoena or court order — including in disputes between users of the Services. Our Law Enforcement and Legal Process Policy explains how we respond and when we notify you.

26. App stores

If you obtained the app from the Apple App Store or Google Play, the EULA also applies and contains the terms those stores require. Apple and Google are third-party beneficiaries of that agreement and may enforce it against you. They have no obligation to provide support or maintenance for the app.

27. Notices and electronic communications

You consent to receive notices from us electronically — in the app, by email, or by SMS to the number on your account. Electronic notices satisfy any legal requirement that a notice be in writing.

Service messages (verification codes, security alerts, notices about these Terms) are part of the Services and cannot be turned off while you have an account, though you can control push notifications in your device settings.

SMS. We send SMS for verification and service purposes. Message and data rates may apply. Reply STOP to opt out of non-essential SMS and HELP for help. Opting out may prevent you signing in. We do not send marketing SMS, and we do not share mobile opt-in data with third parties for marketing.

Send legal notices to us at: Walkie Corporation, 23945 Calabasas Rd, Suite 101, Calabasas, CA 91302, United States, and by email to support@walkiepro.com.

28. General

Entire agreement. These Terms and the documents incorporated in Section 1 are the entire agreement between us about the Services.

Severability. If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect. Section 22.3 is an exception — see Section 22.3.

No waiver. Not enforcing a provision does not waive it.

Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

No agency. These Terms do not create a partnership, joint venture, employment, or agency relationship.

Force majeure. Neither of us is liable for a failure to perform caused by events beyond reasonable control, including network failures, outages at infrastructure providers, natural events, or government action. This does not excuse payment obligations.

Interpretation. These Terms will not be construed against either party as drafter. “Including” means “including without limitation.”

29. California users

Under California Civil Code section 1789.3, users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

30. Contact

Walkie Corporation (dba Walkie Pro) 23945 Calabasas Rd, Suite 101 Calabasas, CA 91302 United States

Email: support@walkiepro.com Phone: +1 (323) 990-7060