Law Enforcement and Legal Process Policy
Walkie Pro
Last updated: 21 October 2026 Version: 2.2
1. Purpose
This policy explains how Walkie Corporation responds to requests from law enforcement, government agencies, and private litigants for user information.
We take these requests seriously in both directions: we comply with valid legal process, and we do not hand over user information without it.
2. What we hold
Anyone considering a request should understand what exists. In summary, we may hold:
- Account information — name, phone number, email address, company, sign-up date
- Communications content — messages, photos, videos, documents, voice memos
- Call recordings and verbatim transcripts, and automated summaries derived from them
- Metadata — who communicated with whom, when, call duration, device and IP information
- Lists, notes, map pins, and job records
We retain this content indefinitely, with one exception: call audio. Call audio is kept for 3 years and then deleted. Transcripts and summaries are kept like messages, indefinitely. See our Data Retention Schedule. Content generally remains available regardless of how long ago it was created, and survives the deletion of a participant’s account.
We also hold information about people who are not our users. Specifically:
- Recordings, transcripts, and summaries of calls placed to ordinary phone numbers, including calls to people who have never used Walkie Pro. These are held against an unregistered contact record containing the phone number and a name taken from the caller’s own device contacts
- Job bulletin posts, access grants, and access requests
A request naming a phone number may therefore reach records about a person who has no account with us. We will say so where that is the case, and Section 8 explains how we weigh the interests of people whose data is captured in a request aimed at someone else.
We do not hold any user’s address book. When a user’s app checks their contacts against Walkie Pro accounts, the transformed phone numbers and email addresses are matched and not kept, so we hold no record of who is in anyone’s contacts — see Privacy Policy §2.2. Records that two people are connected on Walkie Pro exist only where both of them hold accounts.
We do not hold payment card details, and we do not have the ability to intercept communications in real time.
3. What we require
| Request | Minimum legal process |
|---|---|
| Basic subscriber information — name, phone, email, sign-up date, last activity | Valid subpoena, court order, or search warrant |
| Metadata — who communicated with whom, when, call records | Valid court order or search warrant |
| Content — messages, files, call recordings, transcripts, summaries | Search warrant issued on probable cause by a court of competent jurisdiction |
| Preservation — hold data pending legal process | Written preservation request under 18 U.S.C. §2703(f) |
We require a search warrant for content. The Stored Communications Act generally prohibits us from disclosing the contents of communications to government entities without one, and we do not treat a subpoena as sufficient for content.
Civil subpoenas from private litigants. We will respond to a valid civil subpoena for basic subscriber information and, where appropriate, metadata. We do not produce communications content in response to a civil subpoena without the consent of the account holder or a court order directing production, and we will tell the requesting party so.
4. Requirements for a valid request
Requests must be in writing, on official letterhead or through a court, signed, and must include:
- The legal authority relied on and a copy of the process
- Specific identifiers — the phone number or email address of the account. We cannot search by name alone
- A narrow date range. Requests for “all data” without limitation will be objected to
- A description of the specific records sought
- The requesting agency or firm, the individual’s name, contact details, and a matter or case number
- Any non-disclosure order, with its legal basis and duration
We do not accept requests by phone. We do not respond to requests from outside the United States unless made through a Mutual Legal Assistance Treaty, letter rogatory, or other recognized channel.
5. Where to send it
Email (preferred): support@walkiepro.com — subject line “Legal Process”
Post: Walkie Corporation — Legal Process 23945 Calabasas Rd, Suite 101 Calabasas, CA 91302 United States
Sending a request to this address does not waive any objection, and does not constitute consent to service of process. Acceptance of service must comply with applicable rules.
6. Notice to users
Our policy is to notify a user before we produce their information, so that they have an opportunity to object, unless:
- We are legally prohibited from doing so — for example, by a non-disclosure order under 18 U.S.C. §2705(b)
- There is a genuine emergency involving a risk of death or serious physical injury
- Notice would be counterproductive — for example, where it would create a risk of harm to a child or evidence destruction
Where we are prohibited from giving notice, we will provide it once the prohibition expires, unless we are ordered otherwise.
Where a non-disclosure order has no end date, we will ask for one. Indefinite gag orders are disfavored and we do not treat them as permanent by default.
7. Emergency requests
Where we believe in good faith that an emergency involving danger of death or serious physical injury requires disclosure without delay, we may disclose information necessary to prevent that harm.
Emergency requests should be sent to support@walkiepro.com with “EMERGENCY DISCLOSURE REQUEST” in the subject line, and must describe:
- The nature of the emergency and the specific harm feared
- Why it is imminent
- The specific information needed and how it will help
- The requesting official’s name, agency, and contact details
We assess each request on its own facts and may decline. An emergency request is not a substitute for legal process where time permits.
8. Our approach
We produce only what the process requires. Where a demand is overbroad, unduly burdensome, vague, or legally deficient, we will object, seek to narrow it, or move to quash.
We consider the interests of every participant. A call recording is the record of everyone on the call, not only the account being investigated. A demand aimed at one user may capture the communications of others, and we will raise that where relevant.
We do not volunteer information. We do not proactively report user content to authorities except where the law requires it — most significantly, apparent child sexual abuse material, which we report to the National Center for Missing & Exploited Children under 18 U.S.C. §2258A.
9. Costs
We may seek reimbursement for the costs of responding, as permitted by 18 U.S.C. §2706 and applicable rules. We will tell you our estimated cost before we begin work on a burdensome request.
We do not seek costs for preservation requests, or for emergency requests involving risk to life.
10. Preservation
On a valid written preservation request under 18 U.S.C. §2703(f), we will preserve the specified records for 90 days, extendable once on a further written request.
Preservation is not production. We will not disclose preserved records without appropriate legal process.
Note that because we retain content indefinitely, a preservation request is rarely necessary to prevent routine deletion — with one exception: call audio, which is deleted 3 years after the call. A preservation request stops that deletion for the records it names. It may also be appropriate to prevent a user deleting their own content.
11. Requests between our users
Most legal demands we expect to receive will come from one of our users, about another. Construction disputes turn on who agreed to what, and we hold recordings of exactly that.
Our approach:
- We treat these as we treat any civil demand — content requires the account holder’s consent or a court order
- We will notify the affected user unless prohibited
- We do not take sides, and we do not assess the merits
- We do not offer a service for retrieving another person’s records. If you need a recording you participated in, it should be available to you in the app; if it is not, contact support
If you are involved in a dispute and need to preserve a record, tell us in writing. We will note the request. Given our indefinite retention, the record is likely already preserved.
12. Transparency
We intend to publish a periodic transparency report covering the number and type of requests received and how we responded.
13. Contact
Walkie Corporation (dba Walkie Pro) 23945 Calabasas Rd, Suite 101, Calabasas, CA 91302, United States support@walkiepro.com — subject line “Legal Process” +1 (323) 504-7400
14. Changes
We may update this document at any time. The “Last updated” date shows when. If a change is material, we will make reasonable efforts to tell you before it takes effect.