Data Retention Schedule
Walkie Pro
Last updated: 21 October 2026 Version: 2.6
1. Our position
We retain your content indefinitely, with one exception: the audio of a call. Call audio is kept for 3 years and then deleted. Transcripts and summaries are kept like messages, indefinitely. We do not automatically delete messages, photos, documents, voice memos, transcripts, or summaries after any period of time.
Walkie Pro exists so that everyone on a construction project has the same reliable account of what was said and agreed. Construction disputes surface long after the work — a payment dispute, a defect claim, a change-order argument two years on. A record that expired would be worthless exactly when it mattered most. The transcript and the summary are that record. The audio behind them is kept for three years.
It also follows from how the record is shared. A call recording is not only your personal information — it is equally the record of every other person on that call. Deleting it at one participant’s request would take something from everyone else.
2. Schedule
2.1 Calls and voice
| Data | Retention | Deletable |
|---|---|---|
| Call recordings (audio) | 3 years, then deleted | No — not by you, other participants, or us, and not before the 3 years are up |
| Call transcripts | Indefinite | No |
| Call summaries, per-job summaries, action items | Indefinite | No |
| Translations of transcripts and summaries | Indefinite | No |
| Voice memo audio | Indefinite | No |
| Voice memo transcripts and translations | Indefinite | No |
| Call metadata — who, when, duration, quality | Indefinite | No |
Call audio is kept for 3 years and then deleted. Transcripts and summaries are kept like messages, indefinitely. The deletion is automatic, and it does not touch the transcript, the summary, or anything else in the table above. Voice memo audio is not on that schedule.
These survive account deletion. If you participated in a call, your words remain after you delete your account, and your recorded voice remains until the audio reaches 3 years old.
2.2 Messages and content
| Data | Retention | Deletable |
|---|---|---|
| Messages | Indefinite | Sender may delete a message from view; the record of the message persists |
| Photos and videos | Indefinite | Removable from view; underlying files persist |
| Documents and files | Indefinite | Removable from view; underlying files persist |
| Lists and list items | Indefinite | Editable and removable from view |
| Notes | Indefinite | Editable; deletable |
| Map pins | Indefinite | Removable |
| Frozen list snapshots | Indefinite | No — not by any means, including by us |
| Reactions, tags, follow-ups, read state | Indefinite | Removable |
On “removable from view.” Removing content from view is not erasure. The stored file or row generally persists. We say this plainly rather than let a disappearing item imply deletion.
On frozen snapshots. A shared list snapshot preserves the text of every item and the identity of who was assigned to it, deliberately, so the snapshot stays intact regardless of later account changes. It cannot be modified or deleted by any privilege in our system. It is the one store nothing can reach.
2.3 Account
| Data | Retention |
|---|---|
| Profile — name, phone number, company, job title | Until account deletion; name and phone number are retained after deletion — see §3 |
| Email address | Removed from your profile on deletion; retained in a restricted internal record — see §3 |
| Profile photo | Deleted on account deletion |
| Settings, preferences, follow-up lists | Deleted on account deletion |
| Authentication sessions and tokens | Until sign-out, expiry, or account deletion |
| Legal acceptance records | Indefinite — evidence of which terms you accepted and when |
2.3A Calls to people outside Walkie Pro
| Data | Retention | Deletable |
|---|---|---|
| Recording (audio) of an outside call | 3 years, then deleted | No — not before the 3 years are up |
| Transcript and summary of an outside call | Indefinite | No |
| Unregistered contact record for the person called — phone number and a name taken from the caller’s contacts | Indefinite. There is no expiry and no cleanup process | No |
| The conversation created between caller and recipient | Indefinite | No |
Voicemail is not recorded. If a call reaches an answering machine, we do not capture it.
One unregistered contact record exists per phone number, shared across everyone who calls it. If the person later joins and verifies that number, the record becomes their account and the call history transfers to them.
2.3B The job bulletin
| Data | Retention |
|---|---|
| Bulletin posts, including access codes in the details | Indefinite. A post that expires or is cleared is retained, not deleted |
| Access grants and revocations | Indefinite. Revoking stamps a timestamp; the record remains |
| Access requests, including the requester’s trade | Indefinite. A request expires after 7 days but the record is kept, and stays visible in the access log |
| The requester’s name, and the mobile number or email address they chose | Indefinite, with the request. Shown only to the people entitled to answer it |
| Public page links, including after expiry or revocation | Indefinite, along with aggregate view counts |
| Aggregate page view counts | Indefinite. No visitor IP addresses are logged |
Nothing in the bulletin is purged. There is no scheduled cleanup for any of it.
2.3C Calls to Walkie support
| Data | Retention | Deletable |
|---|---|---|
| Support-call recording, transcript, and AI summary | Indefinite, whether or not the caller has an account | Not by the caller. A request is considered case by case — Privacy Policy §2.7 |
| Support-call record — the number called from, time and length, questions asked, any message or email address given, verification events (never the code), and any yes to a text | Indefinite | As above |
| LiveKit’s diagnostic copy of the call, with personal data redacted except the calling number | 30 days, then deleted by LiveKit | n/a |
2.4 Contacts
| Data | Retention |
|---|---|
| Hashed phone numbers and emails from address books | Not retained. They are matched against Walkie Pro accounts in the request and not kept |
| Contacts-check rate counter — a per-account count of entries submitted in the current hour, holding no contact data | The current hour. The previous hour’s count is cleared on that account’s next check |
| Records of contact-join notifications between Walkie Pro accounts | Indefinite |
We do not hold anyone’s address book — see Privacy Policy §2.2. For the records we do hold about non-users, and how they can ask us to remove them, see Privacy Policy §4.
2.5 Technical and operational
| Data | Retention |
|---|---|
| Crash reports and error diagnostics | 90 days |
| Call infrastructure webhook events | 7 days |
| Rate limiting records | 30 days |
| Link preview cache | 30 days |
| Usage and feature analytics | |
| Server logs | |
| Database backups | 30 days |
Content in a backup persists for the life of that backup, including content removed from the live system.
2.6 Billing
| Data | Retention |
|---|---|
| Subscription and entitlement records | Life of account, plus 7 years for tax and accounting |
| Transaction records | 7 years |
| Payment card details | Never held by us. Our payment processor, Stripe, holds payment details |
2.7 On your device
| Data | Retention |
|---|---|
| Cached messages, transcripts, summaries, media | Until you delete the app or clear its data |
| Pending outbound messages | Until sent |
| Authentication tokens | Until sign-out |
Data cached on your device is not separately encrypted by us beyond your operating system’s protections. If your device is unlocked, shared, or backed up, cached content may be readable. See Privacy Policy §10.
2.8 Website email forms
| Data | Retention | Deletable |
|---|---|---|
| Download-link email consent record — hashed address, timestamp, hashed IP, user agent, disclosure version | 90 days | On request before the 90 days elapse |
| The email address itself, where only the download link was requested | Not retained once the email is sent | n/a |
| Product update list — email address and the consent record behind it | Until you unsubscribe | Yes — unsubscribe stops the mail; write to us to delete the record |
| Record that an address unsubscribed | Kept so we do not mail the address again | No — deleting it would defeat its purpose |
| Contact-form confirmation email — a one-way hash of the address, so we send at most one a day | 24 hours | n/a |
| Provider delivery logs (Resend) | Per the provider’s own retention period | n/a |
Apart from the 3-year window on call audio in §2.1, these are the only content categories on this page that are not indefinite. They are website records, not project records, and nothing on a job depends on them. See Privacy Policy §6.9, §6.10 and §6.12.
3. Account deletion
Deleting your account closes your access. It does not remove you from the record.
Removed: ability to sign in · email address from your profile · profile photo · settings and preferences
Retained: your name wherever it appears · your phone number · call transcripts and summaries including your words · call audio including your voice, until it is 3 years old · messages, photos, videos, documents, voice memos you sent · lists, notes, map pins, snapshots · a restricted internal record containing your email address, kept so a recycled address cannot reconnect to conversations it no longer belongs to
Full explanation: Terms of Use §12 and Privacy Policy §9.
4. When we retain beyond this schedule
We may retain data longer where we must:
- Comply with a legal obligation, court order, subpoena, or preservation request
- Establish, exercise, or defend a legal claim
- Investigate a security incident, fraud, or a violation of our Terms
- Enforce our agreements
Where we receive a preservation demand, we preserve the relevant data until the matter resolves. See our Law Enforcement and Legal Process Policy.
5. Changes
We may update this schedule. The “Last updated” date shows when.
If we introduce automatic deletion of any category above, we will give notice before it takes effect, so you can preserve anything you need.
The 3-year window on call audio (§2.1) is new in this version, and this is that notice. Walkie Pro began in 2026, so no call audio is 3 years old yet and none is deleted until 2029.
6. Contact
Walkie Corporation (dba Walkie Pro) 23945 Calabasas Rd, Suite 101, Calabasas, CA 91302, United States support@walkiepro.com · +1 (323) 504-7400