Change your phone number or email

You can change your phone number yourself: go to the You tab, tap your profile card, and in Edit profile tap Change next to Phone, then enter the code Walkie texts to the new number. Your email can’t be changed in the app; it’s locked, and support has to change it. You don’t sign in with either one, because you sign in with Apple or Google.

Steps

Change your phone number

1. Tap You.
2. Tap your profile card at the top. Edit profile opens.
3. Next to Phone, tap Change. Change phone number opens.
4. Pick US or Canada and type the new mobile number.
5. Tap Send code.
6. In Verify your number, type the 6-digit code Walkie texted to the new number.

If you’re getting a new number, change it here before you give the old one up, so your calls never show a number someone else now has.

If your mobile was confirmed for calls

People who aren’t on Walkie see your mobile when you call them, and Walkie checks that number once. Changing your number ends that check for the old number. Edit profile then shows “New number? Check your mobile again.”

1. Tap Check your mobile and follow the steps, or tap Not now to do it later from You › Calls, where Your mobile shows Check needed.

Signing in on a new phone

1. Tap the same Continue with Apple or Continue with Google you used before.
2. At Confirm it’s you, type the code Walkie texted to the number on your account.
3. If you no longer have that number, tap I have a new number and verify the new one instead.

If it didn’t work

• “Is this your number?” The number is on another Walkie account. Tap Text me a code and enter the code. If that account hasn’t confirmed the number in 45 days, or it’s been deactivated, the number moves to your account.
• “This number is on another Walkie account. If it’s yours, contact us.” The other account is still using it, so it can’t move. Tap Contact us, or tap Use a different number.
• “That code didn’t match. Try again.” Check the code in your texts and type it again.
• “Too many attempts” or “Too many codes just now.” Wait the few minutes it shows, then try again.
• “Walkie can only text US and Canada numbers right now.” Use a US or Canadian mobile number.
• You signed in on a new phone and everything’s empty. You probably used the other sign-in (Apple instead of Google, or the reverse), which opened a second, empty account. Contact support before you do anything else.

What Walkie can’t do

• You can’t change your email in the app. It’s locked to your sign-in.
• You can’t sign in with a phone number. Sign-in is Apple or Google only, and Apple isn’t offered on Android.
• Walkie can’t add a number from outside the US or Canada.
• Walkie can’t merge two accounts. If you signed in with the wrong provider, the second account stays separate.
• Changing your number doesn’t change it in other people’s phone contacts.

When to contact us

• To change your email: email support@walkiepro.com from the email on your account and say what it should change to.
• A number that won’t move to you: email support@walkiepro.com or call +1 (323) 504-7400 with the number and your name.
• A second, empty account after a new phone: email support@walkiepro.com and say which sign-in you used before and which one you used now. Include your diagnostics from You › Help & support › Diagnostics › Copy diagnostics.

We reply within one business day.

Related

• Phone number problems
• Sign in and set up your account
• Call someone who isn’t on Walkie
• Who can see your conversations