Sign in and set up your account

Tick the box that says you agree to the Terms of Service and Privacy Policy, then tap Continue with Apple or Continue with Google. A new account then asks for your name and a US or Canada mobile number, and Walkie texts that number a six-digit code to confirm it. There’s no password.

Steps

1. Open Walkie Pro, or go to app.walkiepro.com in a browser.
2. Tick “I agree to Walkie Pro’s Terms of Service and Privacy Policy.”
3. Tap Continue with Apple or Continue with Google. On the Android app, only Continue with Google is shown.
4. On About you, check your first and last name, enter your US or Canada mobile number, then tap Send code.
5. On Enter verification code, type the six-digit code Walkie texted you. It goes through by itself at the sixth digit, and pasting the whole text works too.
6. On Know when your crew needs you, tap Continue and allow notifications when your phone asks, or tap Not now.
7. You land on Projects.

To change your name or photo later, open You and tap your profile card at the top. That opens Edit profile.

If it didn’t work

• Nothing happens when you tap a sign-in button, and a line says “Please accept the Terms of Service and Privacy Policy to continue.” Tick the agreement box first, then tap the button again.
• The code hasn’t arrived. Check the number shown under Enter verification code. The screen shows “Code expires in” with a countdown from 2:00. After 20 seconds the link under the code reads Resend code; tap it. You get 3 resends.
• The screen says “Too many attempts.” You’ve used all 3 resends. Wait 30 minutes and try again.
• The screen says “That code didn’t match. Try again.” Re-enter the digits from the newest text.
• The screen says “That code expired. Send a new one.” Tap Resend code and use the new code.
• The screen says “Couldn’t check the code. Check your connection and try again.” Your phone lost its connection. Get signal or Wi-Fi and enter the code again.
• It won’t take your number. Only US and Canada (+1) mobile numbers work.
• It says the number is on another account. See Phone number problems.
• You signed in and your conversations are gone, or it’s asking for your name again. You probably used the other sign-in button (Apple instead of Google, or the reverse), and that made a second, empty account. Get back to the sign-in screen and use the button you used before; on a phone you’ve signed in on before, it’s marked You used this last time. Leaving the new account erases anything on it that hasn’t sent, which on a brand-new account is nothing. If you can’t get back to your old account, contact us.
• You’re on a new phone, reinstalled, or signed in on the web, and it says Confirm it’s you. That’s expected: Walkie texts a code to the number already on your account. See Phone number problems.

What Walkie can’t do

• There’s no email-and-password, email-link or phone-number-only sign-in.
• The Android app has no Apple sign-in. Apple accounts sign in on iPhone or in a browser.
• Walkie can’t link or merge two accounts made with different sign-in buttons.
• Numbers outside the US and Canada can’t be used.
• You can’t change your sign-in email yourself. Edit profile says “You sign in with this. Contact support to change it.”

When to contact us

Contact us if you’ve ended up with two accounts, or you can’t get back into the one with your conversations. Email support@walkiepro.com or call +1 (323) 504-7400 with the name and mobile number on the account and which sign-in button you used before. If Walkie is open, you can also send diagnostics from You › Help & support › Diagnostics › Copy diagnostics. We reply within one business day.

Related

• How do I get Walkie Pro on my phone?
• Phone number problems
• Change your phone number or email
• Set up your first job