Troubleshooting
Calls that don't ring, messages that didn't send, missing notifications or summaries, working offline, and contacting support.
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Your messages show Queued, Sending, Sent, Delivered or Didn't send. A missing photo shows Syncing, then Try again. Old messages depend on your plan.
On Android a missed ring is usually a permission: turn on Ring on the lock screen in You, Calls. No audio is usually the mic or Speaker.
Calls nobody answered have no recording, so no summary. If writing up an answered call failed, tap Retry on the call. Voicemails get a transcript only.
Walkie keeps working without signal: read what's on your phone, send messages, photos, lists and notes, and they go out when you're back online.
Open You, then Notifications. The box at the top says what is blocking alerts on this phone and gives the button that fixes it. Never sign out to fix it.
On Android, allow notifications, Ring on the lock screen and running in the background. On iPhone, calls ring like phone calls; allow the mic.
Tap Try again on the item, or open You and tap Sending problems. Each stuck item gives you its choices: send it, edit it, try again, or discard it.
Email support@walkiepro.com or call +1 (323) 504-7400. In the app, open You, then Help & support, and paste your copied diagnostics into the email.
Support merges jobs, changes sign-in emails, settles phone-number disputes, sends data copies, reissues Bulletin links, and handles STOP and refunds.
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