Contact support and send diagnostics
Email support@walkiepro.com or call +1 (323) 504-7400. In the app, open You, then Help & support, and paste your copied diagnostics into the email.
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- You › Help & support
Email support@walkiepro.com or call +1 (323) 504-7400; in the app, both are under You › Help & support. An AI assistant answers the support phone right away, day or night. Someone from the team can take the call on weekdays, and every call is recorded. To help us fix a problem fast, copy your diagnostics from the same screen (Diagnostics › Copy diagnostics) and paste them into your email. We reply within one business day.
Steps
- Open You and tap Help & support. Help Center at the top opens these help articles.
- Under Contact us, tap Email support or Call support.
- If you’re reporting a problem, go back to Help & support and tap Diagnostics under Troubleshooting.
- Tap Copy diagnostics. Walkie says “Diagnostics copied.”
- Paste it into your email, and add:
- what you were doing and what you expected to happen,
- the conversation or job name, and roughly when it happened,
- your phone model (or browser, if you use the web app),
- a screenshot of any message Walkie showed.
- If you wrote in through the website form and got a confirmation email, include the Reference number from it.
If it didn’t work
- Tapping Email support or Call support does nothing. Walkie shows “Couldn’t open your mail or phone app. Use the address or number shown instead.” Write to support@walkiepro.com or dial +1 (323) 504-7400 yourself.
- Diagnostics says nothing has gone wrong recently. Copy it anyway: it still includes recent app activity.
- The app showed “This part of the app ran into a problem.” Tap Copy details on that screen and paste it into your email.
- You can’t open the app at all. Email or call from any phone, or use the form at /contact/. Say which phone and what you see.
- You want someone to walk you through setup. Ask at /setup-help/.
What Walkie can’t do
- Support can’t see your phone’s screen, so describe what happened and add screenshots.
- Walkie can’t send diagnostics by itself. You copy them and send them.
- Replying to the website’s confirmation email starts a new conversation with support rather than continuing the old one, so quote the Reference number.
When to contact us
Any time something doesn’t work the way the Help Center says, or when an article says only support can do it. Email support@walkiepro.com or call +1 (323) 504-7400. We reply within one business day.
Related
Quick answers
- How do I reach Walkie support?
- Email support@walkiepro.com or call +1 (323) 504-7400. Both are also in the app under You › Help & support.
- Who answers the support phone?
- An AI assistant answers the support phone right away, day or night. Someone from the team can take the call on weekdays, and every call is recorded. Tap Call support under You › Help & support, or dial +1 (323) 504-7400.
- How fast will support reply?
- We reply within one business day.
- What are diagnostics?
- A short report of recent crashes and recent app activity on this phone. Copy it from You › Help & support › Diagnostics and paste it into your email.
- I wrote in through the website and got an email back. What do I quote?
- Quote the Reference number from that email. Replying to it starts a new conversation with support, and the number links the two.
- The app showed a problem screen. What do I send?
- Tap Copy details on that screen and paste it into an email to support. The same details are saved under Diagnostics.
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Still stuck? Call support at +1 (323) 504-7400. An assistant has read this page and answers day or night; someone from the team picks up on weekdays. Calls are recorded.