Can I use a phone number from outside the US or Canada?

No. Walkie can only text US and Canada (+1) numbers, so only those can be used on an account.

Why does Walkie ask for a code every time I sign in on a new phone?

The first time you sign in on a new phone, after reinstalling, or in a browser, Walkie texts a code to the number on your account to confirm it's you.

I have a new number and can't get the Confirm it's you code. What do I do?

Tap I have a new number on that screen, enter your new number and confirm it with the code sent to it.

Why did I get a notification saying my number moved to a new account?

Someone proved they now have that number, and it was moved to their account. Add your current number to keep making outside calls.

Can I change my phone number myself?

Yes. Open You, tap your profile card, then tap Change next to Phone and confirm the new number with a texted code.

Can I change the email I sign in with?

Not yourself. Your email comes from Apple or Google, so contact support to change it.

Start hereCore Guide

Phone number problems

Walkie takes US and Canada mobile numbers only. A number on another account can move to you with a texted code, unless that account still uses it.

Written by Ori GironUpdated September 28, 20264 min read

Works on: iPhone · Android · Web
Plans: Free · Crew · Plus · Elite
Where: You › Edit profile › Phone › Change

Walkie Pro only works with US and Canada (+1) mobile numbers. If the number you enter is on another Walkie account, Walkie offers to text you a code: it moves to you if the other account is deactivated or hasn’t confirmed the number in 45 days, and otherwise you need to contact us. To change your own number, open You, tap your profile card, and tap Change next to Phone.

Steps

To change the number on your account:

Open You and tap your profile card at the top. Edit profile opens.
Next to Phone, tap Change. Change phone number opens.
Enter the new US or Canada mobile number and tap Send code.
Enter the six-digit code texted to the new number.

If your number is changing, do this before you give up the old one, so outside calls never show a number someone else now has.

If it didn’t work

The country list only has the US and Canada, or you see “Walkie can only text US and Canada numbers right now.” Numbers from other countries can’t be used.
You see Is this your number? with “This number is on another Walkie account.” Tap Text me a code and enter the code sent to that number. If the other account is deactivated or hasn’t confirmed the number in 45 days, the number moves to your account. To use another number instead, tap Use a different number.
After the code, it says “This number is on another Walkie account. If it’s yours, contact us.” The other account still uses the number, so nothing moved. Tap Contact us, or see “When to contact us” below.
You signed in on a new phone, after reinstalling, or in a browser, and it says Confirm it’s you. Walkie texted a code to the number on your account (“We texted a code to” and the last digits). Enter it. If it didn’t arrive, wait 20 seconds and tap Send a new code.
You no longer have the number on your account. On Confirm it’s you, tap I have a new number, enter your new number, and confirm it with the code sent to it.
It says “Too many codes just now. Try again in a few minutes.” You asked for too many codes in a short time. Wait, then tap Send a new code. The limit is 5 codes an hour.
You got a notification: “Your number moved to a new account. Add your current number to keep making outside calls.” Someone proved they now hold your old number. Walkie asks for your current number; add it and confirm it with the code.

What Walkie can’t do

It can’t use numbers outside the US and Canada.
It can’t move a number off an account that is still active and has confirmed that number in the last 45 days. Support has to look at it.
It can’t send a sign-in code to a number you no longer have. Use I have a new number instead.
You can’t change your sign-in email in the app. It comes from Apple or Google.

When to contact us

Contact us when the app says a number is on another account and tells you to contact us, or when you need your sign-in email changed. Email support@walkiepro.com or call +1 (323) 504-7400 with the phone number, the name on your account, and which sign-in button you use (Apple or Google). We reply within one business day.

Quick answers

Can I use a phone number from outside the US or Canada?: No. Walkie can only text US and Canada (+1) numbers, so only those can be used on an account.
Why does Walkie ask for a code every time I sign in on a new phone?: The first time you sign in on a new phone, after reinstalling, or in a browser, Walkie texts a code to the number on your account to confirm it's you.
I have a new number and can't get the Confirm it's you code. What do I do?: Tap I have a new number on that screen, enter your new number and confirm it with the code sent to it.
Why did I get a notification saying my number moved to a new account?: Someone proved they now have that number, and it was moved to their account. Add your current number to keep making outside calls.
Can I change my phone number myself?: Yes. Open You, tap your profile card, then tap Change next to Phone and confirm the new number with a texted code.
Can I change the email I sign in with?: Not yourself. Your email comes from Apple or Google, so contact support to change it.

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