Refunds and billing problems
Walkie bills through Stripe only. A person at Walkie handles every refund request, and there are no refunds for part of a period except where the law requires it.
Walkie bills through Stripe only. If you see a charge that says Walkie, or you want a refund, email support@walkiepro.com and a person will check it.
Steps
Most billing problems are handled in Plan & usage:
- A payment failed. Plan & usage shows Payment failed and “Your card was declined.” Your plan stays active while Stripe retries. Tap Update payment method to use a different card.
- You paid, but the old plan still shows. Tap Refresh under “Your plan follows your account.”
- You want your card details or invoices. Tap Card and invoices. It opens Stripe’s billing page in your browser.
- You want to stop paying. Tap Cancel plan, then confirm. You keep the plan to the end of the period you paid for.
If it didn’t work
- Stripe’s retries on a failed payment don’t go through. The plan should end and your account move to Free, and Plan & usage shows that your plan ended. How many times Stripe retries, and for how long, is set in Stripe. Nothing is deleted.
- The plan still doesn’t show after Refresh. Contact us below with the payment details.
- You were charged twice, or for a plan you didn’t pick. Contact us below. A person checks the payment in Stripe.
- The charge is on your Apple or Google bill. That isn’t a Walkie subscription. Walkie never bills through Apple or Google.
What Walkie can’t do
- Walkie doesn’t refund part of a billing period, except where the law requires it (Terms of Use, section 13).
- Walkie doesn’t take your card in the app. You enter it on Stripe’s page.
- Apple and Google can’t refund Walkie charges, because they never process them.
- Prices don’t include tax. Stripe adds tax at checkout.
When to contact us
For any charge, refund request or billing problem, email support@walkiepro.com or call +1 (323) 504-7400. Send the phone number or email on your account, the date and amount of the charge, and how it reads on your statement. We reply within one business day.
Related
Quick answers
- Can I get a refund?
- Email support and a person will look at it. Walkie doesn't refund part of a billing period, except where the law requires it.
- I see a charge that says Walkie. What do I do?
- Email support with the date, the amount and the phone number or email on your account. A person will check it.
- Does Apple or Google bill me for Walkie?
- No. Walkie is billed only through Stripe, even from the iPhone and Android apps.
- Is tax included in the price?
- No. Prices don't include tax. Stripe adds it at checkout.
- If I cancel, do I get the rest of the month back?
- No. You keep your plan until the end of the period you paid for, and there's no refund for the rest of it.
- Will prices go up?
- If they do, Walkie gives at least 30 days' notice, and the new price starts from your next billing period.
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Still stuck? Call support at +1 (323) 504-7400. An assistant has read this page and answers day or night; someone from the team picks up on weekdays. Calls are recorded.